23-10 41st Avenue

staff is always very helpful and welcoming! and they have great playlists

The gym is fine. But check your credit card statements if you attempt to cancel your membership, you may still be charged.. Me and my partner signed up last fall for 3 months under a promotion. We knew were were going to be out of town in 2026, so we ensured that the membership was not going to be renewed. The front desk member ensured that was the case.. It was not cancelled. We fortunately went to check before we left. The memberships were still active, so we requested cancellation AGAIN. Weird, but mistakes can happen.. Two months later, I notice I'm still being charged for the one of the two membership. I email them and while they do cancel, they refuse to refund the two unused months.. - They claim to have no record of cancellation (despite us going in person TWICE).. - Therefore they can't refund because we didn't request cancellation more than 15 days in advance (we requested well over 90 days the first time, 20 days the second time).. - They then claim that their policy requires an online cancellation form (we were never told this by front desk, and any reasonable person would expect that an in-person cancellation is sufficient and takes precedence over an online form).. To demonstrate our good intentions, we submitted evidence of our plans to be out of town predating signing up for the membership. It should be clear that we're not trying to be weaseling our way out of forgetting to cancel. Not that any such evidence should be required. Whether by mistake or willingfully, they didn't cancel both membership on TWO occasion when we requested it, well in advance. This business does not take ownership of their mistakes and is trying to pass it onto the customer under the guise of but policy says!. And I believe I'm being generous calling it a mistake, because the alternative is that they straight up lied to us.. I've had memberships at several climbing gyms over the last 10 years. Never have I had such issues before. I will not be renewing when I come back to NY.

always fun love the bouldering

They STOLE my money! They charged $33.25 on my card when I never stepped foot inside their gym in 2025. I called them and they confirmed that their records also show I never used their gym in 2025.. But they would like to do an investigation now before giving me my STOLEN money back. That is unacceptable!. There’s also other reviews of people getting charged without ever using their gym. DON’T go there if you want to avoid getting random charges on your card.

Great experience here as a new climber (V0-V2). The bouldering routes are thoughtfully set and help beginners practice a range of techniques.