The Gramercy

Our office is located at Regus – Gramercy, and the experience has been very positive. I want to especially recognize Marcella. She is extremely helpful and always provides assistance in a timely manner. Any time we need support, she responds quickly and makes sure issues are handled right away. Her professionalism, reliability, and friendly attitude truly make a difference in our daily operations. Thank you, Marcella, for your excellent service and support!

Unbelievably unprofessional incompetent mean and impossible to deal with. Do not under any circumstances if you have a business interact with these people! I started 3 months ago after a struggle to even to get someone to call me back. I liked the location and the parking. I met a person named Jazmine for a meeting to discuss the virtual office options. I got this meeting after complaining about how bad the Summerlin location treated me when I simply inquired about their products. Once I met in person I was able to finally sign up.I gave them my credit card.They gave me an invoice that I had paid the first month and the second month. I was never able to access my account in their portal. It did not work. But they started sending me invoices with late fees. I only signed up in June.How could this be?? They never billed the card.And I was only able to access my portal for the first time last week the final week of august. I have an email chain of at least 13 interactions asking for their help over the past month and a half. Finally I went in person this morning and spoke to a very incompetent and emotional person named Eric who told me that collection will deal with me. It's only been 3 months. Mind you. And that it's Monday morning, and he can't deal with all this right now. So I asked for his supervisor's name and phone number.And he told me she did not have a number or a office phone only a personal phone. So I offered to record him and go live on Instagram to repeat that statement.And he told me he was going to call security and that he cannot deal with this right now. Right now, but wait a minute.You and I have been emailing for the past month trying to resolve this issue.. This company is literally as bad as it gets. I will seek an attorney and contact channel 13 news for help. Imagine starting a brand new business just 3 months ago and already being in collection, which you cannot even resolve with the phone numbers they give you because you go to a call center in india and they just hang up on you. Hahaha what a joke. And finally don't be surprised if you do sign up with them and you see notes.Or emails that say sorry for the inconvenience. But we don't have any coverage for the front desk. Or if you try and reach out for help being proactive because you see a problem already in your billing or even to ask a question. No one will call you back. Joke.

Marcella at Regus has been incredibly helpful during our move. She ensured our office furniture was perfectly configured, helped with parking, network access, team integration, conference room scheduling, and even the complicated coffee machine. Her immediate responses to all our questions made the transition seamless. Although our stay is temporary, this experience ensures we will use Regus for future short-term office needs. Outstanding service and amenities!