Lang Ave NE

This place is an absolute mess. Never had any problems when they were office alternatives, but over the last year that Regus has taken over I have had nothing but problems. First their system will not allow me to add my credit card for auto billing. Never had that problem before Regus took over. Have been in the office multiple times and each time there is a new person at the front desk and they tell me the same thing. we will send a ticket and let you know what we hear back. Ultimately never hearing back from them. On one occasion the girl tried adding the payment method on her computer and tried multiple times without success. She ultimately never got back to me with a resolution after submitting another ticket about this issue.. Next issue is that you cannot get ahold of ANYONE! You call the numbers listed in your emails and on google and none of them get you anywhere! They literally put you through a phone tree that ultimately hangs up on you! Forcing you to go in to the office in person for something that could be handled with a simple phone call.. My next issue is that I received an email saying my services were no longer going to be active at the end of the month and they are sad to see me go? Go where?. Amongst that confusion, I go to pay my monthly bill, online, since I cannot setup auto pay on their system. My bill is actually about $5 cheaper than normal? Now I am not one to complain about that but an email was sent out earlier this year stating a price increase?. I have a feeling Regus bought this place thinking that it would be self sufficient and would just collect money and not have to do anything? All while just letting the business go to the waste side. The two gentleman that worked for Office Alternatives, prior to Regus were long tenured employees and were very good at what they did. The revolving door of front desk receptionist with Regus is not good. Some of them have been great with trying to be helpful, but ultimately never have an answer or a solution to anything. One employee(who I have not seen since) was clearly on some kind of upper and was so frantic and disorganized all while trying to accomplish nothing? It was quite amusing.. Please Regus, put some effort into this place. It should be self sufficient, It just needs some work to make it that way. And it starts from the top and works it way down the pipeline.. This is the 5th negative review with not one 5star review. There is clearly something wrong here and I hope Mark Dixon becomes aware of the issues. I will gladly update my review once these issues are addressed.

Everything about these reviews are true! The review replies say to raise a ticket but I have had 1 in place for 2 months and have not heard anything back, but my account is still being charged! Not to mention the hours I've spent on the phone trying to get to anyone. Save yourself the trouble. No office is better than this scam place.

Horrifying service. Takes an age to get a hold of someone. They only have an 800 number that doesn't directly route you to the office itself. The only way to get important issues handled and actually speak to someone to help you with your mail, is if you spend a long time on their automated phone system, and get routed to a human being, which happens to be in Texas, and then they bumble through and finally get back to you and apologize that they were at lunch. Indeed. Owner is a billionaire Brit with no business doing business with real Americans. My best advice, go local, and stay away. Done. With. Regus. Finally.

Please do not rent here. They gave me an office that was not ready. It’s been three weeks and they have yet to fix it.

Stay far away from this place especially if you are a small business. This is a greedy corporation. No one that owns or manages this place is an honest person. If you are desperate to rent an office here then talk to the current clients or ask Regus for tenant references so you can make an informed decision. READ your contract!! Don’t just let their sales rep pressure you. Ask about the non-refundable deposits, the requirements of 2 months rent plus move in fee, the restoration fee, the activation fee, the service fee the auto enrollment in coffee fee, the “hold” deposit if you are not signed up for auto-pay. Just do yourself a favor and talk with a current tenant about their experience and how they feel stuck in their ridiculously over priced contract. These offices don’t even look like what they have pictured, the AC was broken for half the year, roof leaks, carpet stains, holes in walls in common spaces and offices, and outdated furniture that was left by the old owner.