332 S Michigan Avenue

Charged my card for random amounts several times. Ended up disputing and cancelling the card to end the constant charge attempts. Terrible business acumen, overall! They claim I’m contracted in but can’t provide a signed lease. Seems to be a common practice with them if you read the other reviews. They are cheap for a reason. Shop elsewhere!

I can not begin to explain how unprofessional this location has become. My previous location was at 55 E. Monroe St and when that location shut down, everything transferred over to 332 S. Michigan Ave about 4-5 years ago. A few years back this Regus/Spaces location at 332 S. Michigan Ave was so highly organized when Gerardo and Arianna worked here. You could call. You can send an email and get any questions answered within a day. I don't know what happened here. I'm not the type of person that likes to leave bad reviews, but because I just realized how much money this location has cost me, I need to speak up (and please note I have been with Regus/Spaces since 2017).. Yesterday I decided to go to the office since there has been a lack of communication via phone and email for over a month now. It has gotten to the point if I call or email, I feel wrong for reaching out. I have been getting overcharged for some services and I basically wanted to go in person to discuss this with someone and correct my charges moving forward and get any necessary credits for being overcharged. The person I spoke to at the desk was Dan and Dan was helpful and polite. While I was there trying to resolve these pricing discrepancies, I figured, why not pick up my mail for my (3) businesses as well (even though I have mail forwarding).. I picked up my mail, which was one big white envelope that had a whole bunch of my mail in it and I was also given a whole bunch of loose mail that seemed to be newer. To my surprise! I just opened my big white envelope today and there was mail from March 2025 in there (today is January 2026). They basically never forwarded my big white envelope.. Everything started making sense. No wonder why I got hit with all these late penalties from the IRS for a couple businesses. No wonder why the Secretary of State hit me with annual renewal late penalties AND my one business even needed to be reinstated because I missed my annual renewal! All this time I was saying to myself, how did I miss my renewals? But! This is what happens when you do not get your mail delivered to you. You simply don't pay attention until you get that piece of mail in your hand that says, renewal due in 30 days.. Although Dan at the desk was helpful, the management here needs to step it up. Lack of communication. Price fluctuations. Getting charged for a service that you do not even get. That's unprofessional. Aim for a better location for your business!

If you sign a contract with this shady and badly managed company, be sure to screen shot every single page before sending it. They did not send me a copy, and refused to do so; what I have access to online is a watered down version. Regrettably, last October I signed a two year lease for a private office within this facility, for a lease date starting March 1st. My interactions with them initially were so displeasing that I may never go back. I have tried working on my project there two times, for a few hours at most. It has been a huge waste of time and money as they did not provide the product that I paid for (which was not sitting in one of their random co-working areas with dying plants).They have refused to offer viable customer service, or to cancel my contract. My goal was to create a very comfortable Work Away From Home space wherein to grow my holistic lifestyle brand. No dice, and at a cost of more than 2K to me thus far.. Cleanliness & Maintenance: The office I leased was neither cleaned nor repaired before my move in date. Neither was the filthy Hvac intake close by. One of the walls in the office was badly damaged; it looks much worse in person, like a truck side swiped it. The glass was covered in writing from the previous occupant. The manager gave me a story about how their vendor failed to come in to fix it, therefore they were putting me in a temporary office. The new/temp office did not have functioning heat or even air flow, but also had 15 foot high ceilings and a huge picture window. It was much too cold to sit in during early March, so I sat for a few hours in the co-working space. I also tried using my office, but it was so filthy and dirty that I began sneezing within 5 minutes, which is how I found that there was a dirty Hvac filter within 15 feet of the private office I had leased. This is a closed facility, none of the windows open, so this is even more of a health concern. I told the manager that I am allergic to dust; he did not seem to care. When I told him that the radiator in the temporary office was not working, he told me to just turn it on.. Communication & Customer Service: The onsite and outsourced staff seem to be well trained to make sure that there is zero email record acknowledging that anything has gone wrong on their end. There was no phone or email communication about the change of office, or my office not being ready. When I asked for cleaning and repairs for both or either office, there was no follow through from either onsite staff or the help desk which is the virtual manager for Spaces. Both my office and the temp one remained unusable, even two months after the start of my lease date, which is when the pics were taken. I sent the pics to the help desk website, there was response, other than further billing and demands for payment.. Finances: After sending the agreed upon deposit of a two months retainer, several days after I received a very upsetting message saying that my new and paid in full account would be sent to collections if I did not pay up soon. What??!! Then a couple days after that they upcharged me more than $500. I was not able to charge it back on my visa, and they offered no reason as to why they did so. I really liked this location, and was not sure how to proceed, so decided to cut my losses, and paid again for March and April. The larger, window office was pretty, so I asked if my contract could be changed to that one; two weeks into March it seemed like “my” office was not going to be repaired in due time. I was told that maybe I could have the office, but that they did not know what the cost would be. The manager told me that they had no idea when they would hear back about pricing or updating my contract due to how large of a company IGW is (what??!).

They'll keep charging you for services you never used or signed up for, and will continue to do so after your contract with them has ended. I eventually had to report their most recent fraudulent charge to my bank.

Do not rent with IWG, Regus or Spaces. They are all the same company. You will regret it. Get ready for a lot of hidden fees. Regus shut down operations and have us 2 days notice to be out. Moved us to another facility that also shut down on a moments notice only to be moved to a third location. Constant billing issues.